Service Habits

Service Habits

21 Habits to Transform Your Service Culture

Jaquie Scammell


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21 key habits service leaders can adopt to improve effectiveness and strengthen the relationships with the people they serve.Service leaders know how to deliver great results, but they are often so focused on systems and speed that they've forgotten service still is, and always will be, about building long-lasting relationships – with their teams and their customers.Based on practices that have been used to improve thousands of people's relationships at work and with their customers, these habits will enhance overall team performance and allow leaders to concentrate on achieving incredible results. Think Atomic Habits for customer service professionals.


Jaquie Scammell:
Jaquie Scammell makes customer service engaging and effortless. She is the founder of ServiceQ, a company that creates training programs and experiences to help business achieve its potential through conscious leaders, engaged employees and loyal customers. Over 20 years, Jaquie has worked with thousands of frontline employees and their leaders from a variety of industries, including healthcare, mining and resources, finance, retail and energy, as well as stadiums and sports organizations. She is also the author of Service Mindset.